Privacy Policy

We Value Your Privacy

Effective Date: 2025-09-03

Last Updated: 2025-09-03

Welcome to Musicful. Protecting your privacy is of paramount importance to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines the methods by which we collect, utilize, and secure your data. We encourage you to review this Policy carefully prior to using our Website or Mobile Applications ("Mobile Apps"). Should you have any inquiries or concerns, please do not hesitate to contact us.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person. You may choose to provide personal information to us when you use our Website or Mobile Apps.

Examples include:

1. Contacting us for any reason, such as by email, including customer support;

2. Using our Website or Mobile Apps where personal information is required for use or participation.

Personal information we may collect includes:

1. Email address, full name, postal code, country, phone number, billing address, and payment information.

2. Transaction details and service requests

3. Account-related data for login and profile management.

4. Activity logs, IP address, device/browser details, and user communications.

We collect this information for reasons such as:

1. Provide and deliver services you request.

2. Process payments and verify transactions.

3. Improve and optimise our products and services.

4. Maintain records and comply with regulatory requirements.

5. Send you service updates, newsletters, or marketing messages (with opt-out option).

6. Conduct surveys and research to customise our offerings.

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use and process non-personal information for service improving purposes. For example, we may analyse aggregated usage patterns, spam-filtering data, or behavioural insights to improve services.

Information Collected by Automated Means

We may obtain certain information by automated means when you use our Website or Mobile Apps, including:

1. Technical data: IP address, device identifiers, browser type, operating system.

2. Usage statistics: pages visited, session duration, clicks, in-app navigation paths, and features accessed.

3. Location data: approximate or precise, depending on device settings.

4. Diagnostic data: app version, crash reports, and push notification activity.

5. We use this information to analyse user preferences and improve our services.

Cookies and SDKs

1. On our Website, we use cookies. Please see our Cookie Policy for details.

2. On Mobile Apps, we may use analytics SDKs to collect similar usage and performance data.

Here are some of the types of automated data collection that may occur when you use our sites:

Web Browsers

When you visit our website, your browser automatically sends us your Internet protocol ("IP") address so that the web pages you request can be sent to your computer or device. We use your IP address to determine additional information, such as whether the computer or device has ever been used to visit our site before, which site features were used most often, and how much time was spent on a page.

Cookies

Please refer to our Cookie Policy page for more information about cookie collection and usage. In addition to cookies, we may also use similar technologies in our Mobile Apps (such as analytics SDKs) to track usage and improve performance.

Additional Terms for Mobile Apps

Device Information

When you download, install, or use the Musicful Mobile App, we may collect device-specific information, including: Device model, operating system, hardware identifiers; Mobile network information; App version and crash diagnostics. This information helps us ensure compatibility, provide updates, and improve app performance.

Location Data

When you use the Mobile App, we may collect and process information about your device’s approximate or precise location (depending on your device settings). Location data may be used to improve app features, recommend content, or for compliance with local legal requirements. You may control location sharing through your device settings.

Push Notifications

We may send push notifications, alerts, or in-app messages regarding your account activity, service updates, or promotional offers. You can manage or disable push notifications in your device’s settings. Essential service-related notifications may still be sent even if you opt out of marketing notifications.

App Store Permissions

When you use the Mobile App, you may be asked to grant permissions (e.g., microphone access, file storage, camera access) depending on the features you use (such as recording audio for AI music creation).

You can change or revoke these permissions at any time in your device settings. If you decline certain permissions, some features of the Mobile App may not function properly.

Mobile Payment Information

Purchases through Apple App Store or Google Play are processed by their providers. We do not store your complete payment details.

Third-Party SDKs and Analytics

The Mobile App may include third-party software development kits (SDKs) and analytics tools that help us understand usage patterns, monitor app performance, and deliver targeted features. These third parties may collect information about your device and app usage subject to their own privacy policies. We limit data sharing to what is strictly necessary for app functionality and service improvement.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors and service providers (e.g., payment processors, analytics providers) under confidentiality agreements.

In response to legal requests or regulatory requirements.

To protect rights, property, or safety of Musicful, our users, or the public.

In case of business transfers such as mergers or acquisitions.

With your consent or at your direction.

Your Rights (GDPR, CCPA, VCDPA)

Depending on your location, you may have specific legal rights regarding your personal information:

General Rights (GDPR / CCPA / VCDPA)

1. Right to Access / Know: Request details about what personal data we collect, use, share, or sell.

2. Right to Rectification: Correct inaccurate or incomplete personal data.

3. Right to Deletion: Request deletion of your personal data, subject to legal or contractual obligations.

4. Right to Data Portability: Request a copy of your data in a portable format.

5. Right to Restrict Processing: In certain cases, request restriction of how your data is used.

5. Right to Non-Discrimination: We will not deny services or provide lower quality because you exercised your rights.

Rights to Opt-Out of Data Sale or Sharing (CCPA & VCDPA)

You have the right to opt out of the "sale" or "sharing" of your personal data, including for targeted advertising.

To exercise this right, email us at support@musicful.ai with the subject line "Do Not Sell or Share My Personal Information".

How to Exercise Your Rights

1. Account Settings: You may delete your account through the Member Center (My Account → Account Security → Delete Account).

2. Email Requests: You may submit verifiable requests for access, correction, deletion, or opt-out by emailing support@musicful.ai .

3. Verification: To protect your data, we may require identity verification before fulfilling requests.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements. After this period, data will be securely deleted or anonymised.

Your Choices

In certain cases, you may have choices about how we use and disclose your personal information. For example, we will ask you before we use your personal information for any purpose incompatible with those purposes identified in this Notice.

You can also choose not to give us the information we request, as described in the "Information You Provide to Us" section of this Notice. In some cases, if you decide not to provide information, we will not be able to provide you with access to the site you requested, or we may not be able to provide you with the service, feature or information you requested.

In some cases, you can stop or limit the information we collect by automated means. Please review the sections of this Notice titled "Information Collected by Automated Means" to learn more about how you may be able to stop or limit our receipt of that information.

Open Member Center, you can Log in on My Account page, go to Account Security page and tab Account Cancellation. Or, you may submit a verifiable request to close your account by contacting with our support (support@musicful.ai). We will delete your Personal Information that we have collected.

You may also exercise and amend your choices by sending an email to us as specified in the "How to Contact Us" section below.

How We Protect Personal Information

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Links to Other Sites

Our Website or Mobile Apps may contain links to third-party sites. We are not responsible for their content or practices. Please review their policies separately.

Children's Privacy

Our Service is not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.

Updates to Our Privacy Notice

We may update this Policy periodically to reflect changes in practices or laws. If material changes occur, we will notify you via Website, Mobile App, email, or other appropriate means. Please check the "Last Updated" date at the top of this Policy.

Data Controller and DPO

Controller: CLEVERGUARD TECHNOLOGY CO., LIMITED

HK office: UNIT 720, 7/F STAR HOUSE, 3 SALISBURY ROAD, TSIM SHA TSUI, Hong Kong

Europe office: Rf001, 1st Floor Front, 36 Gerrard Street, London, United Kingdom, W1D 5QA

Data Protection Officer (DPO): You may contact our DPO at support@musicful.ai for questions regarding GDPR or data protection.

Third Party Services

We facilitate the sharing of content to a range of third-party music platforms, including TikTok, YouTube, iTunes, Spotify, Apple Music, and others.

How to Contact Us

For any questions, feedback, or requests regarding this Privacy Policy, please contact us:

Email: support@musicful.ai.

Discord: Musicful Community